Return Policy

We offer a 30‑day return policy. You may submit a return request within 30 days after you receive your item.

To qualify for a return, your product must arrive back in the original condition: unworn, unused, with all tags attached and inside its original packaging. A receipt or proof of purchase is also required.

To initiate a return, please reach out to us at dormaiermanhardt364@outlook.com.

Once your return request is approved, we will send you a return shipping label together with full instructions for sending back your parcel. Goods returned without a prior return request will be rejected. For any return‑related inquiries, contact us at dormaiermanhardt364@outlook.com.

Damages & Issues

Please inspect your order right upon delivery. If your item is defective, damaged, or you have received an incorrect item, contact us immediately. We will assess the problem and resolve it for you.

Exceptions / Non‑Returnable Items

Some categories of goods cannot be returned. These include perishable goods (food, flowers, plants), custom‑made or personalized items, and personal care / beauty products. Returns are also unavailable for hazardous materials, flammable liquids and gases.

Sale‑priced merchandise and gift cards are non‑returnable. If you are unsure whether your item qualifies for return, feel free to get in touch with us.

Exchanges

The most efficient way to receive your desired item is to complete a return for your current product. After your return gets approved, place a new separate order.

European Union 14‑Day Cooling‑Off Period

Regardless of our 30‑day policy above, orders shipped to the European Union enjoy a statutory 14‑day cooling‑off period. You may cancel or return your order within 14 days for any reason, with no justification needed.

The same return conditions apply: items must be unused / unworn, retain original tags and original packaging, accompanied by proof of purchase.

Refunds

After we receive and examine your returned goods, we will inform you about refund approval status. If approved, refunds will be automatically issued to your original payment method within 10 business days. Please note that banks and credit card providers may require additional processing time to post the funds to your account.